Consumer Complaints Committee

Consumer Complaints Committee
 

The Consumer Complaints Committee was established in accordance with Section 18 (1) (q) of the Telecommunications Act (the Act) and is appointed by the Board. The committee comprises of five (5) members which include, an Independent Chairman, two (2) Directors, the Executive Officer Communications, Consumer and Information Services (CCIS) and the Manager Communications Public Relations and Consumer Affairs, each of whom shall be entitled to vote. A Communications Officer shall be the Secretary to the Committee and shall not have a casting vote.


Currently, the members of the Consumer Complaints Committee are:

Mrs. Pamella Benson – Chairman
Mrs. Kalana Prince-Wilson – Board Member

Mr. Deoraj Seegobin – Board Member

Ms. Sherry Mc Millan – Executive Officer Communications, Consumer and Information Services

Mrs Cheryl Johnson – Manager Communications, Public Relations and Consumer Affairs
Mr. Rawle Harvey – Secretary

 

The duties of the Consumer Complaints Committee (CCC) are:

To provide a structured and inclusive approach to the resolution of complaints from consumers of Public Telecommunication and Broadcasting Services

The collection of consumer complaints

To make decisions and report on such consumer complaints.

These reports are to be included in the Authority’s annual report in accordance with Section 18 (q) of the Act.

The duties of the CCC exclude Complaints related to broadcast content