Consumer Complaints Committee

Consumer Complaints Committee
 

 

The Consumer Complaints Committee was established in accordance with Section 18 (1) (q) of the Telecommunications Act (the Act) and is appointed by the Board of Directors.
 

Currently, the members of the Consumer Complaints Committee are:

https://tatt.org.tt/Portals/0/Images/New/bullet.png             Mrs. Pamella Benson - Independent Chairman

https://tatt.org.tt/Portals/0/Images/New/bullet.png             Mr. Rhondall Feeles - Member of the Board of Directors of the Authority 

https://tatt.org.tt/Portals/0/Images/New/bullet.png             Mrs. Cynthia Reddock-Downes – Chief Executive Officer of the Authority

https://tatt.org.tt/Portals/0/Images/New/bullet.png             Ms. Sherry Mc Millan - Executive Officer, Corporate Communications

https://tatt.org.tt/Portals/0/Images/New/bullet.png             Dr. Nicole Reis – Corporate Secretary, and Secretary of the Committee

 

The Purpose of the CCC is to:

https://tatt.org.tt/Portals/0/Images/New/bullet.png            collect, decide on and report on consumer complaints, such reports to be included in the Authority’s annual report in

                accordance with Section 18 (1) (q) of the Act, excluding complaints related to broadcast content.

https://tatt.org.tt/Portals/0/Images/New/bullet.png            provide a structured and inclusive approach to the resolution of complaints from consumers of public Telecommunication

                and Broadcasting Services.

https://tatt.org.tt/Portals/0/Images/New/bullet.png            contribute to the development of quality consumer service in the public Telecommunications and Broadcasting Sectors.

 

About the CCC

The CCC Charter establishes its powers, objectives, structure, and operations.

The Consumer Complaints Handling Procedures give context and direction to ensure the:

 

https://tatt.org.tt/Portals/0/Images/New/bullet.png           fair and reasonable investigation of complaints.

https://tatt.org.tt/Portals/0/Images/New/bullet.png           decision-making process.

https://tatt.org.tt/Portals/0/Images/New/bullet.png          resolution of matters raised in the complaints.