Consumer Complaints Committee

Consumer Complaints Committee


The Consumer Complaints Committee was established in accordance with Section 18 (1) (q) of the Telecommunications Act (the Act) and is appointed by the Board of Directors.

Currently, the members of the Consumer Complaints Committee are:             Mrs. Pamella Benson - Independent Chairman             Mr. Rhondall Feeles - Member of the Board of Directors of the Authority             Mrs. Cynthia Reddock-Downes – Chief Executive Officer of the Authority             Ms. Sherry Mc Millan - Executive Officer, Corporate Communications             Dr. Nicole Reis – Corporate Secretary, and Secretary of the Committee


The Purpose of the CCC is to:            collect, decide on and report on consumer complaints, such reports to be included in the Authority’s annual report in

                accordance with Section 18 (1) (q) of the Act, excluding complaints related to broadcast content.            provide a structured and inclusive approach to the resolution of complaints from consumers of public Telecommunication

                and Broadcasting Services.            contribute to the development of quality consumer service in the public Telecommunications and Broadcasting Sectors.


About the CCC

The CCC Charter establishes its powers, objectives, structure, and operations.

The Consumer Complaints Handling Procedures give context and direction to ensure the:           fair and reasonable investigation of complaints.           decision-making process.          resolution of matters raised in the complaints.