Consumer and Broadcasting Content Complaints Statistics 2020 Created by TATTPublisher1 on 6/10/2020 3:06:24 PM
During the period October 1, 2019 and March 31, 2020, TATT received and acted upon a total of three hundred and sixty (360) valid consumer complaints regarding mobile, fixed line, subscription television and Internet services. Of this figure, a total of three hundred and forty (340) complaints have been resolved. This represents a resolution rate of 94.4%.
Most of the twenty (2) open consumer complaints were received near the end of March 2020 and are expected to be resolved within the coming weeks.
TATT also received one hundred and sixty-five (165) invalid complaints for this period.
Invalid complaints are those that fall within at least one of the following categories:
- Complaints which do not fall within TATT's purview as outlined in Section 18 (1) (m) of the Telecommunications Act
- Complaints that complainants did not lodge with the service provider
- Frivolous and vexatious complaints
- Complaints where complainants refused to give their names
Overall, TATT had over two thousand, two hundred (2,200) interactions with customers during the reporting period.
Broadcasting Content Complaints
During the period October 1, 2019 and March 31, 2020, TATT received and acted upon twenty-six (26) broadcasting content complaints. Twenty (20) were related to radio, whilst six (6) related to television.
Twenty-three (23) complaints were resolved, one (1) is pending and two (2) were deemed unresolvable. The pending complaint is currently in the process of being reviewed by TATT.
Unresolved Complaints - in these instances, a long period of time had elapsed between the complaints being made and the dates of the broadcasts. Therefore, the relevant recordings could not be retrieved.
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