Consumer and Broadcasting Content Complaints Statistics Created by TATTPublisher1 on 8/4/2020 11:42:53 AM
During the period April 1, 2020 to June 30, 2020, TATT received and acted upon a total of sixty-four (64) valid consumer complaints regarding mobile, fixed line, subscription television and Internet services. Of this figure, a total of sixty (60) complaints have been resolved. This represents a resolution rate of 93.7%.
The four (4) open consumer complaints were received close to the end of June 2020 and are expected to be resolved within the coming weeks.
The consumer complaints statistics appearing in this advertisement relate to the resolution of complaints as at July 24, 2020.
TATT also received two hundred and thirteen (213) calls to our Consumer Complaints Hotline that were unrelated to the sixty- four (64) valid complaints for this period. These calls were either general enquires regarding other organisations or invalid complaints.
Invalid complaints are those that fall within at least one of the following categories:
- Complaints which do not fall within TATT's purview as outlined in Section 18 (1) (m) of the Telecommunications Act
- Complaints that complainants did not first lodge with the service provider
- Complaints where complainants refused to provide relevant information such as their names.
Overall, TATT had over nine hundred and thirty (930) interactions with consumers during the reporting period.
Mobile Number Portability Complaints
During this period TATT received sixty-five (65) complaints from persons experiencing difficulties having their mobile numbers ported. The number portability issue is now before the courts.
Broadcasting Content Complaints
During the period April 1, 2020 to June 30, 2020, TATT received and acted upon three (3) broadcasting content complaints. Two (2) were related to radio, whilst one (1) related to television. All broadcasting content complaints were resolved.
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