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Consumer and Broadcasting Content Complaints Statistics
Created by TATTPublisher1 on 11/10/2020 2:28:33 PM

 

Consumer Complaints


During the period July 1, 2020 and September 30, 2020, TATT received and acted upon a total of one hundred and fifty-one (151) valid consumer complaints regarding mobile and fixed-line telephone, subscription television and Internet services. Of this figure, nine (9) complaints were received regarding services provided in Tobago.


One hundred and twenty-six (126) consumer complaints were resolved as at November 3, 2020. This represents a resolution rate of 83.4%.


The remaining twenty-five (25) open consumer complaints were received close to the end of September 2020 and are expected to be resolved within the coming weeks.


TATT also received two hundred and sixty-two (262) calls on its Consumer Complaints Hotline that were unrelated to the one hundred and fifty-one (151) valid complaints received for this period.


These calls were either general enquires regarding other organisations or invalid complaints.

Invalid complaints are those that fall within at least one of the following categories:

   Complaints which do not fall within TATT’s purview as outlined in Section 18 (1) (m) of the Telecommunications Act.
   Complaints which complainants first did not lodge with the service provider.
   Complaints where complainants refused to provide relevant information, such as their names.

 

Overall, TATT had over nine hundred and thirty-six (936) interactions with customers during the reporting period.


Broadcasting Content Complaints


During the period July 1, 2020 and September 30, 2020, TATT received and acted upon ten (10) broadcasting content complaints. Two (2) were related to radio, whilst eight (8) related to television.


Seven (7) complaints were resolved whilst three (3) are pending. The pending complaints are currently in the process of being reviewed by TATT.

 

Click for Consumer and Broadcasting Content Complaints Statistics

 


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