Consumer and Broadcasting Complaints Statistics Created by aramsumair on 9/6/2022 11:02:16 AM
Consumer Complaints
During the period 1st April 2022 and 30th June 2022, TATT received and acted upon two hundred and twenty (220) valid consumer complaints regarding mobile, fixed line, subscription television and Internet services. One hundred and sixty-three (163) or 74 % of these complaints were either resolved or closed by TATT.
A complaint is deemed resolved when the complainant is satisfied with the redress given by the service provider and/or TATT considers that the redress given by the service provider is fair and reasonable.
A complaint is closed by TATT when (i) the complainant fails to respond to repeated requests to contact TATT or (ii) the complainant requests the complaint be discontinued.
The remaining fifty-seven (57) open consumer complaints were received close to the end of June 2022 and are expected to be resolved within the coming weeks.
It must be noted that the consumer complaints statistics appearing in this advertisement relate to the resolution/closure of complaints as of 8th August 2022.
TATT also received four hundred and thirty-five (435) calls on its Consumer Complaints Hotline that were unrelated to the two hundred and twenty (220) valid consumer complaints received for this period. These calls were either general enquiries regarding other organisations or invalid complaints.
Invalid complaints are those that fall within at least one of the following categories:
1) Complaints which do not fall within TATT’s purview as outlined in Section 18 (1) (m) of the Telecommunications Act
2) Complaints which complainants did not first lodge with the service provider
3) Complaints where complainants refused to give their names
Overall, TATT had one thousand, nine hundred and seventy-six (1,976) telephone interactions with customers during the reporting period.
Broadcasting Content Complaints
During the period 1st April 2022 and 30th June 2022, TATT received, acted upon, and resolved three (3) broadcasting content complaints. Two (2) were related to radio, whilst the other one (1) was related to television.
Click for Consumer and Broadcasting Content Complaints Statistics
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