Guide to Submitting a Complaint to the Telecommunications Authority of Trinidad and Tobago
A complaint regarding any one of the services listed below can be submitted to the Telecommunications Authority of Trinidad and Tobago:
Fixed line telephone
Mobile telephone
Internet
Data Services
Cable television
Satellite television
Television (non-subscription)
Radio
Interference
Options to File a Complaint
(a) Call the office of the Authority via its toll-free number 800-8288
(b) Complete and submit a complaint form through the Authority’s website or via fax, post, email or by hand and provide any other relevant documentation to support the claim.
(c) Complaints submitted by hand must be delivered to any one of the Authority’s offices. Forms can also be obtained at any one of the Authority’s offices or on the Authority’s website
The Authority, in pursuit of its responsibilities, handles complaints in the categories of Consumer, Broadcasting and Interference.
Guide to Submitting a Complaint to the Telecommunications Authority of Trinidad and Tobago
A complaint regarding any one of the services listed below can be submitted to the Telecommunications Authority of Trinidad and Tobago:
Fixed line telephone
Mobile telephone
Internet
Data Services
Cable television
Satellite television
Television (non-subscription)
Radio
Interference
Options to File a Complaint
(a) Call the office of the Authority via its toll-free number 800-8288
(b) Complete and submit a complaint form through the Authority’s website or via fax, post, email or by hand and provide any other relevant documentation to support the claim.
(c) Complaints submitted by hand must be delivered to any one of the Authority’s offices. Forms can also be obtained at any one of the Authority’s offices or on the Authority’s website
Avenues for Making a Consumer Complaint
A Consumer who is dissatisfied with the response or the outcome of a complaint lodged with a provider of any public telecommunication or broadcasting service may lodge a complaint with the Telecommunications Authority of Trinidad and Tobago.
Such consumers may also call the office of the Authority via its toll free number 800-TATT regarding the complaint. Please note that this facility cannot be used if the complaint pertains to monetary compensation
If you are concerned about content you have heard or seen on radio or television respectively, you can complain to the Telecommunications Authority of Trinidad and Tobago. The Authority will investigate the matter and administer legally enforceable sanctions against the broadcaster.