Announcements

Be Viewing CNC3 on Tuesday 17th May 2022 from 8:00pm to 9:00pm as the Telecommunications Authority of Trinidad and Tobago (TATT) hosts a vibrant discussion titled ‘Digital Technologies for Older Persons and Healthy Ageing’, in commemoration of World Telecommunication and Information Society Day 2022.

Listen to testimonials from members of the Trinidad and Tobago Association for Retired Persons, TTARP, and the Adult Literacy Tutors Association, ALTA.

Tune into contributions from National Information and Communication Technology Company Limited, iGovTT, and the National Library and Information System Authority, NALIS.

Hear from Gerontologist, Dr. Jennifer Rouse, and moderator, Mr. Wendell Etienne.

It’s happening, Tuesday 17th May on CNC3.

Tentative Consultation Schedule for October 2021 to September 2022

Consumer Complaints

During the period October 1, 2021 and December 31, 2021, TATT received and acted upon two hundred and fifteen (215) valid consumer complaints regarding mobile, fixed line, subscription television and Internet services. One hundred and eighty-nine (189) or 87.9% of all valid complaints were either resolved or closed by TATT.

A complaint is deemed resolved when the complainant is satisfied with the redress given by the service provider and/or TATT considers that the redress given by the service provider is fair and reasonable. A complaint is closed by TATT when (i) the complainant fails to respond to repeated requests to contact TATT or (ii) the complainant requests the complaint be discontinued.

The remaining twenty-six (26) open consumer complaints were received close to the end of December 2021 and are expected to be resolved within the coming weeks. It must be noted that the consumer complaints statistics appearing in this advertisement relate to the resolution/closure of complaints as at February 3, 2022.

TATT also received two hundred and five (205) calls on its Consumer Complaints Hotline that were unrelated to the two hundred and fifteen (215) valid consumer complaints received for this period. These calls were either general enquiries regarding other organisations or invalid complaints.

Invalid complaints are those that fall within at least one of the following categories:
1) Complaints which do not fall within TATT’s purview as outlined in Section 18 (1) (m) of the Telecommunications Act.
2) Complaints which complainants did not first lodge with the service provider.
3) Complaints where complainants refused to give their names.

Overall, TATT had one thousand, five hundred and thirty (1,530) telephone interactions with customers during the reporting period.

Broadcasting Content Complaints

During the period October 1, 2021 and December 31, 2021, TATT received and acted upon ten (10) broadcasting content complaints. Seven (7) were related to radio, whilst the other three (3) were related to television. Six (6) complaints were resolved, two (2) are pending, whilst two (2) were invalid.

Pending complaints – These complaints are currently in the process of being reviewed by the TATT.
Invalid complaint – The complaint was considered invalid due to the lack of sucient details provided by the complainant.

Click for Consumer and Broadcasting Content Complaints Statistics

Radio-Frequency Radiation Test Results Cell Site Measurements from cell sites for general population exposure, recorded over the period October 2020 to September 2021

Since its establishment in July 2004, TATT has been actively engaged in efforts to determine the strictest possible internationally acceptable limits for radiofrequency radiation from all radio transmitting equipment in Trinidad and Tobago and ensure providers of telecommunications and broadcasting services abide by these strict limits. The initiatives include ensuring the strictest possible internationally acceptable limits for cell sites, which also fall into the category of radio transmitting equipment.

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Stand-alone Pay TV prices for National Concessionaires in Trinidad and Tobago as of 15th December 2021

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Fixed Voice (RESIDENTIAL ONLY) Prices for National Concessionaires in Trinidad and Tobago as of 15th December 2021

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Bundled Packages as of 15th December, 2021

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

Click for more information

Broadband Internet Prices in Trinidad and Tobago as of 15th December 2021

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

Click for more information

Mobile Postpaid Voice and Data Prices in Trinidad and Tobago as of 15th December 2021

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

Click for more information

Mobile Prepaid Voice and Data Prices in Trinidad and Tobago as of 15th December 2021

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Click for Registration Page

The time has come to start planning for the Girls in ICT 2022 programme!

What started as one day of celebration has now become a worldwide year-long movement to inspire girls in STEM careers through training, information sharing, role models, and capacity building activities.

 
To develop the 2022 plan, it is particularly important for ITU to engage with the very girls that the activities are aimed at helping. We need your help to identify young women who have an interest in STEM and ICTs, between the ages of 16-24, that would be willing to participate in a survey consultation.  

The survey aims to report on the challenges girls face in pursuing careers in STEM related fields, and on what kinds of activities girls believe would best support them. By assimilating an understanding of the current mission of GICT - by the challenges and potential solutions revealed in the survey - ITU and its partners can serve as a bridge between communities of young girls around the globe and programmatic implementers, who can make a direct impact in a girls’ life and career in STEM.

In order to get meaningful results and a consequent analysis of the survey, it is crucial that our survey is completed by our identified target audience. We are looking for girls who meet the target age range, and we would love to see diversity in the girls answering the survey.

We are seeking your help in promoting this survey among girls from your region or community.  

Click to take part in the Girls in ICT Survey

Click for more information

Consumer Complaints

During the period July 1, 2021 and September 30, 2021, TATT received and acted upon one hundred and thirty- three (133) valid consumer complaints regarding mobile, fixed line, subscription television and Internet services. One hundred and twenty-four (124) or 93.2% of all valid complaints were either resolved or closed by TATT.

A complaint is deemed resolved when the complainant is satisfied with the redress given by the service provider and/or TATT considers that the redress given by the service provider is fair and reasonable. A complaint is closed by TATT when (i) the complainant fails to respond to repeated requests to contact TATT or (ii) the complainant requests the complaint be discontinued.

The remaining nine (9) open consumer complaints were received close to the end of September 2021 and are expected to be resolved within the coming weeks. It must be noted that the consumer complaints statistics appearing in this advertisement relate to the resolution/closure of complaints as at October 28 2021.

TATT also received two hundred and twenty-five (225) calls on its Consumer Complaints Hotline that were unrelated to the one hundred and thirty-three (133) valid consumer complaints received for this period. These calls were either general enquiries regarding other organisations or invalid complaints.

Invalid complaints are those that fall within at least one of the following categories:
1) Complaints which do not fall within TATT’s purview as outlined in Section 18 (1) (m) of the Telecommunications Act.
2) Complaints which complainants did not first lodge with the service provider.
3) Complaints where complainants refused to give their names.

Overall, TATT had one thousand, eight hundred and five (1,805) telephone interactions with customers during the reporting period.

Broadcasting Content Complaints

During the period July 1, 2021 and September 30, 2021, TATT received and acted upon eleven (11) broadcasting content complaints. Six (6) were related to radio, whilst the other five (5) were related to television. Six (6) complaints were resolved, four (4) are pending, whilst one (1) was invalid.

Pending complaints – These complaints are currently in the process of being reviewed by the Authority.
Invalid complaint – The complaint was considered invalid due to the lack of sucient details provided by the complainant.

Click for Consumer and Broadcasting Content Complaints Statistics

Stand-Alone Pay TV Prices for National Concessionaires in Trinidad and Tobago as at September 30th 2021

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and
protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The
Authority continues to monitor price changes and will update price schedules intermittently.

Click for more information

Fixed Voice (RESIDENTIAL ONLY) Prices for National Concessionaires in Trinidad and Tobago as at 30th September, 2021

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and
protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The
Authority continues to monitor price changes and will update price schedules intermittently.

Click for more information

Mobile Postpaid Voice and Data Prices in Trinidad and Tobago as of 30th September 2021

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and
protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The
Authority continues to monitor price changes and will update price schedules intermittently.

Click for more information

Bundled Packages as at 30th September, 2021

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and
protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The
Authority continues to monitor price changes and will update price schedules intermittently.

Click for more information

Broadband Internet Prices in Trinidad and Tobago as of 30th September 2021

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and
protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The
Authority continues to monitor price changes and will update price schedules intermittently.

Click for more information

Mobile Prepaid Voice and Data Prices in Trinidad and Tobago as of 30th September 2021

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and
protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The
Authority continues to monitor price changes and will update price schedules intermittently.

Click for more information

Tentative Consultation Schedule for October 2021 to December 2021

The Telecommunications Authority of Trinidad and Tobago (TATT) is pleased to advise that Fixed Number Portability is one step closer to implementation in Trinidad and Tobago.

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Annual Tentative Consultation Schedule for October 2020 to December 2021

TATT represented Trinidad and Tobago at the ITU Regional Frequency Coordination for Central America and the Caribbean, which comprised four meetings between March 2017 and September 2018. The purpose of the meetings was to build informal consensus between the Administrations in the coordination area, on planned digital television channel assignments in the VHF and UHF bands, taking into account compatibilities with operating broadcasting and mobile stations. The meetings ended with an agreement between the Administrations. The agreement included a reference list of coordinated and agreed channel assignments for the Administrations.

During the final meeting held in Belize City from 11th – 14th September 2018, representatives of TATT and the Agence Nationale Des Fraquences (ANF), held coordination discussions on Trinidad and Tobago’s digital requirements for stations that potentially cause harmful interference to stations in the French Overseas Departments in the Region. These discussions resulted in the successful coordination and addition of said digital requirements to the reference list. This successful coordination was subsequently ratified in a formal coordination agreement between TATT and ANF titled Agreement between the administrations of France and Trinidad and Tobago on the use of the VHF band (174-216 MHz) and the UHF band (470-698 MHz) for terrestrial broadcasting.    

TATT’s involvement in the coordination exercise and the agreement with ANF, moves Trinidad and Tobago one step closer to the transition to digital terrestrial television, as both the temporary channel assignments for use during the transition (simulcast) and permanent channel assignments that will be used after the analog switch-off has been recorded in the reference list. These channel assignments are now protected, as any notification to ITU with frequencies not on the reference list must ensure compatibility with assignments in the reference list.

Click here to view the agreement

The International Telecommunication Union (ITU) launches it third edition of the ITU Innovation Challenges.

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Click Image above for Video

The International Telecommunications Union (ITU) encourages its member states to celebrate WTISD, which is aimed at raising awareness of the possibilities that the use of the Internet and other information and communication technologies (ICT) can bring to societies and economies, and bridge the digital divide.

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The 2021 Public Statement of the Telecommunications Authority of Trinidad and Tobago (TATT) in compliance with sections 7, 8 and 9 of the Freedom of Information Act 1999 (FOIA)

In accordance with sections 7, 8 and 9 of the Freedom of Information Act, 1999 (FOIA) the Telecommunications Authority of Trinidad and Tobago (the Authority) is required by law to publish and annually update the statements which list the documents and information generally available to the public.

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Deadline Extended until Friday, May 28, 2021

Request for Proposals for the Supply of Laptops for the Telecommunications Authority of Trinidad and Tobago

The Authority is inviting proposals for the Supply of Laptops.

Request for Proposal packages will be available for purchase from Monday, 19th April, 2021.

Only Authorized Lenovo Brand Laptops from Lenovo Suppliers and Resellers will be considered.

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Mobile Prepaid Voice and Data Prices in Trinidad and Tobago as of 31st March 2021

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

Click for more information

Broadband Internet prices in Trinidad and Tobago as of 31st March 2021

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

Click for more information

Bundled Packages as of 31st March, 2021

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

Click for more information

Mobile Postpaid Voice and Data Prices in Trinidad and Tobago as of 31st March 2021

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

Click for more information

Fixed Voice (RESIDENTIAL ONLY) prices for national concessionaires in Trinidad and Tobago as of 31st March 2021

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

Click for more information

Stand-alone Pay TV prices for national concessionaires in Trinidad and Tobago as of 31st March 2021

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

Click for more information

Connecting Girls, Creating Brighter Futures!

The Telecommunications Authority of Trinidad and Tobago (TATT) in collaboration with the Ministry of Public Administration and Digital Transformation (MPADT), CANTO, GSMA, Verizon, Equals Global Partnership, Restore A Sense of I Can (RSC) and Tobago Information Technologies Limited (TITL) is hosting an online workshop titled Tech4Girls: Connecting Girls, Creating Brighter Futures! on Saturday, April 17th, 2021.

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TATT Conducts Digital Inclusion Survey Throughout Trinidad and Tobago

The Telecommunications Authority of Trinidad and Tobago (TATT) in collaboration with the Central Statistical Office (CSO), will commence a national Digital Inclusion Survey on Saturday, 17th, April 2021.

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The Authority has published the following Determination:

Determination 2021/01 - International Wholesale Termination Rates

The Telecommunication Development Bureau (BDT) is calling for Nominations to Join the Generation Connect Visionaries Board

The Road to Addis was launched on 9 November to preview and build momentum towards the International Telecommunication Union’s (ITU) World Telecommunication Development Conference (WTDC-21). On this occasion, the “Generation Connect” global initiative was announced. It aims to engage global youth and encourage their participation as equal partners alongside the leaders of today’s digital change, empowering young people with the skills and opportunities to advance their vision of a connected future.

Nominations are being called to join the Generation Connect Visionaries Board the goal of which is to provide strategic guidance to ITU on youth participation and empowerment, amongst other issues.

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Click for Generation Connect Website

Consumer Complaints

During the period October 1, 2020 and December 31, 2020, TATT received and acted upon two hundred and forty-two (242) valid consumer complaints regarding mobile, fixed-line, subscription television and Internet services. Of this figure, eight (8) complaints were received regarding services provided in Tobago. Two hundred and seventeen (217) or 89% of these valid complaints were either resolved or closed by TATT.

A complaint is deemed resolved when the complainant is satisfied with the redress given by the service provider and/or TATT considers that the redress given by the services provider is fair and reasonable. A complaint is closed by TATT when (i) the complainant fails to respond to repeated requests to contact TATT or (ii) the complainant requests the complaint be discontinued.

The remaining twenty-five (25) open consumer complaints were received close to the end of December 2020 and are expected to be resolved within the coming weeks.

It must be noted that the consumer complaints statistics appearing in this advertisement relate to the resolution/closure of complaints as at February 1, 2021.

TATT also received two hundred and seventy-three (273) calls on its Consumer Complaints Hotline that were unrelated to the two hundred and forty-two (242) valid complaints received for this period. These calls were either general enquiries regarding other organisations or invalid complaints.

Invalid complaints are those that fall within at least one of the following categories:

1)   Complaints which do not fall within TATT’s purview as outlined in Section 18 (1) (m) of the Telecommunications Act.
2)   Complaints which complainants first did not lodge with the service provider.
3)   Complaints where complainants refused to provide relevant information, such as their names.

Overall, TATT had one thousand, five hundred and forty-one (1,541) telephone interactions with customers during the reporting period.

Broadcasting Content Complaints

During the period October 1, 2020 and December 31, 2020, TATT received and acted upon four (4) broadcasting content complaints. One (1) was related to radio, whilst the other three (3) were related to television. All four (4) complaints were resolved.

Click for Consumer and Broadcasting Content Complaints Statistics

Licences Granted during the period July 1 to September 30, 2020

Pursuant to Section 36 (4) of the Telecommunications Act, the Authority hereby notifies that the following licences were granted during the period July 1 to September 30, 2020.

Click for listing of licences granted

Annual Tentative Consultation Schedule for October 2020 to September 2021

Mobile Prepaid Voice and Data Prices in Trinidad and Tobago as at 7th December 2020

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

Click for more information

Consumer Complaints

During the period July 1, 2020 and September 30, 2020, TATT received and acted upon a total of one hundred and fifty-one (151) valid consumer complaints regarding mobile and fixed-line telephone, subscription television and Internet services. Of this figure, nine (9) complaints were received regarding services provided in Tobago.

One hundred and twenty-six (126) consumer complaints were resolved as at November 3, 2020. This represents a resolution rate of 83.4%.

The remaining twenty-five (25) open consumer complaints were received close to the end of September 2020 and are expected to be resolved within the coming weeks.

TATT also received two hundred and sixty-two (262) calls on its Consumer Complaints Hotline that were unrelated to the one hundred and fifty-one (151) valid complaints received for this period.

These calls were either general enquires regarding other organisations or invalid complaints.

Invalid complaints are those that fall within at least one of the following categories:

   Complaints which do not fall within TATT’s purview as outlined in Section 18 (1) (m) of the Telecommunications Act.
   Complaints which complainants first did not lodge with the service provider.
   Complaints where complainants refused to provide relevant information, such as their names.

Overall, TATT had over nine hundred and thirty-six (936) interactions with customers during the reporting period.

Broadcasting Content Complaints

During the period July 1, 2020 and September 30, 2020, TATT received and acted upon ten (10) broadcasting content complaints. Two (2) were related to radio, whilst eight (8) related to television.

Seven (7) complaints were resolved whilst three (3) are pending. The pending complaints are currently in the process of being reviewed by TATT.

Click for Consumer and Broadcasting Content Complaints Statistics

Mobile Prepaid Voice and Data Prices in Trinidad and Tobago as at 30th September 2020

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

Click for more information

Consumer Complaints

During the period April 1, 2020 to June 30,  2020, TATT received and acted upon a total of sixty-four (64) valid consumer complaints regarding mobile, fixed line, subscription television and Internet services. Of this figure, a total of sixty (60) complaints have been resolved. This represents a resolution rate of 93.7%.

The four (4) open consumer complaints were received close to the end of June 2020 and are expected to be resolved within the coming weeks.

The consumer complaints statistics appearing in this advertisement relate to the resolution of complaints as at July 24, 2020.

TATT also received two hundred and thirteen (213) calls to our Consumer Complaints Hotline that were unrelated to the sixty- four (64) valid complaints for this period. These calls were either general enquires regarding other organisations or invalid complaints.

Invalid complaints are those that fall within at least one of the following categories:

•   Complaints which do not fall within TATT's purview as outlined in Section 18 (1) (m) of the Telecommunications Act
•   Complaints that complainants did not first lodge with the service provider
•   Complaints where complainants refused to provide relevant information such as their names.

Overall, TATT had over nine hundred and thirty (930) interactions with consumers during the reporting period.

Mobile Number Portability Complaints

During this period TATT received sixty-five (65) complaints from persons experiencing difficulties having their mobile numbers ported. The number portability issue is now before the courts.

Broadcasting Content Complaints

During the period April 1, 2020 to June 30,  2020, TATT received and acted upon three (3) broadcasting content complaints. Two (2) were related to radio, whilst one (1) related to television. All broadcasting content complaints were resolved.   

Click for Consumer and Broadcasting Content Complaints Statistics

Stand-alone Pay TV Prices for National Concessionaires in Trinidad and Tobago as at 30th June 2020

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

Click for more information

Fixed Voice (RESIDENTIAL ONLY) Prices for National Concessionaires in Trinidad and Tobago as at 30th June 2020

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

Click for more information

Mobile Postpaid Voice and Data Prices in Trinidad and Tobago as at 30th June 2020

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

Click for more information

Bundled Packages as at 30th June 2020

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

Click for more information

Broadband Internet Prices in Trinidad and Tobago as at 30th June 2020

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

Click for more information

Mobile Prepaid Voice and Data Prices in Trinidad and Tobago as at 30th June 2020

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

Click for more information

Consultation Schedule for June to September 2020

Pursuant to the provisions of the Telecommunications Act, and in accordance with Procedures for Consultations in the Telecommunications and Broadcasting Sector of Trinidad and Tobago, the Authority hereby publishes the following document:

Consultation Schedule for the period June to September 2020

Stakeholders are guided to review this Schedule which shall be updated as the matters under consideration are addressed.