Announcements

The Telecommunications Authority of Trinidad and Tobago (the Authority) is currently seeking to recruit a suitably qualified individual to fill the following position:

Technical Officer

Applications should be submitted no later than Tuesday 13th December, 2022  to:

Manager, Human Resources
Telecommunications Authority of
Trinidad and Tobago
#5, Eighth Avenue Extension
off Twelfth Street, Barataria
Republic of Trinidad and Tobago
or email: hr@tatt.org.tt

Late applications will not be accepted and unsuitable applications will not be acknowledged.
 

Bundled Packages as of 30th September 2022

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Dr. Kim Mallalieu, Deputy Chairman of the Board of the Telecommunications Authority of Trinidad and Tobago (TATT) addressed students, parents and university officials at a cheque distribution ceremony for TATT’s Bursaries for Tertiary Students initiative. The event took place on, Friday 23rd September 2022, at the Authority’s Barataria office.

Mrs. Cynthia Reddock Downes, TATT’s Chief Executive Officer also spoke at the event, where the first tranche of cheques, each valued at $10,000.00, were distributed to twelve students. These twelve students would have met specific criteria, including high GPAs, as outlined in an agreement signed by TATT and the College of Science Technology and Applied Arts of Trinidad and Tobago, The University of the West Indies, and the University of Trinidad and Tobago, on July 1st, 2022.

The Board of the Authority agreed to provide bursaries to two female and two male students attending these state-owned tertiary institutions, at the start of the 2022/2023 and 2023/2024 academic years, with a view to expanding and encouraging the development of this country’s cadre of ICT professionals, as this the country embraces digital transformation.

This initiative is in alignment with Development Theme 1 of the Government of the Republic of Trinidad and Tobago’s Vision 2030 National Development Strategy (2016-2030) – Putting People First: Nurturing Our Greatest Asset. Goal 7 of Development Theme 1 envisions this country possessing “a modern, relevant education and training system”.

Recipients from COSTAATT	Recipients from UTT	Recipients from UWI

Click for Opening Remarks by Mrs. Cynthia Reddock-Downes, TATT Chief Executive Officer

Click for Address by Dr. Kim Mallalieu, Deputy Chairman of the Board of TATT

Click for Registration Form for Class Licence Devices (R-CL)

Click for Schedule of Devices Eligible for Use Under a Class Licence

Consumer Complaints

During the period 1st April 2022 and 30th June 2022, TATT received and acted upon two hundred and twenty (220) valid consumer complaints regarding mobile, ­fixed line, subscription television and Internet services. One hundred and sixty-three (163) or 74 % of these complaints were either resolved or closed by TATT.

A complaint is deemed resolved when the complainant is satisfi­ed with the redress given by the service provider and/or TATT considers that the redress given by the service provider is fair and reasonable.

A complaint is closed by TATT when (i) the complainant fails to respond to repeated requests to contact TATT or (ii) the complainant requests the complaint be discontinued.

The remaining ­fifty-seven (57) open consumer complaints were received close to the end of June 2022 and are expected to be resolved within the coming weeks.

It must be noted that the consumer complaints statistics appearing in this advertisement relate to the resolution/closure of complaints as of 8th August 2022.

TATT also received four hundred and thirty-fi­ve (435) calls on its Consumer Complaints Hotline that were unrelated to the two hundred and twenty (220) valid consumer complaints received for this period. These calls were either general enquiries regarding other organisations or invalid complaints.

Invalid complaints are those that fall within at least one of the following categories:

1) Complaints which do not fall within TATT’s purview as outlined in Section 18 (1) (m) of the Telecommunications Act

2) Complaints which complainants did not ­first lodge with the service provider

3) Complaints where complainants refused to give their names

Overall, TATT had one thousand, nine hundred and seventy-six (1,976) telephone interactions with customers during the reporting period.

Broadcasting Content Complaints

During the period 1st April 2022 and 30th June 2022, TATT received, acted upon, and resolved three (3) broadcasting content complaints. Two (2) were related to radio, whilst the other one (1) was related to television.

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TATT Approves the First Geolocation Database Administrator for White Space Devices in Trinidad and Tobago and the Region

Mrs. Cynthia Reddock-Downes, the Telecommunications Authority of Trinidad and Tobago’s (TATT) Chief Executive Officer (second from left), and Mr. Elvin Bain, Managing Director of Any Connect Limited (third from left), on Tuesday 5th July 2022, signed an agreement, approving the first geolocation database administrator for White Space Devices (WSDs) in Trinidad and Tobago and the Region.

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Dis is How We Connect!

TTWiFi is an initiative of the Government of the Republic of Trinidad and Tobago (GoRTT) to provide free Wi-Fi access to the public. It is part of the government's vision to provide free and easy access to broadband Internet in public spaces. This initiative is intended to facilitate enhanced productivity, as well as access to government services.

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The 2022 Public Statement of the Telecommunications Authority of Trinidad and Tobago (TATT) in compliance with sections 7, 8 and 9 of the Freedom of Information Act 1999 (FOIA)

In accordance with sections 7, 8 and 9 of the Freedom of Information Act, 1999 (FOIA) the Telecommunications Authority of Trinidad and Tobago (the Authority) is required by law to publish and annually update the statements which list the documents and information generally available to the public.

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Universal Service Implementation Report June 2022 to May 2024

The Telecommunications Authority of Trinidad and Tobago (the Authority) was established in 2004 as the agency responsible for managing the telecommunications and broadcasting sectors in Trinidad and Tobago. The Authority has been charged with the mandate of promoting universal service in Trinidad and Tobago and has published the following report.

Universal Service Implementation Report June 2022 to May 2024

Click for Digital Inclusion Survey 2021

Tentative Consultation Schedule for October 2021 to September 2022