Announcements

Consumer Complaints

During the period July 1, 2020 and September 30, 2020, TATT received and acted upon a total of one hundred and fifty-one (151) valid consumer complaints regarding mobile and fixed-line telephone, subscription television and Internet services. Of this figure, nine (9) complaints were received regarding services provided in Tobago.

One hundred and twenty-six (126) consumer complaints were resolved as at November 3, 2020. This represents a resolution rate of 83.4%.

The remaining twenty-five (25) open consumer complaints were received close to the end of September 2020 and are expected to be resolved within the coming weeks.

TATT also received two hundred and sixty-two (262) calls on its Consumer Complaints Hotline that were unrelated to the one hundred and fifty-one (151) valid complaints received for this period.

These calls were either general enquires regarding other organisations or invalid complaints.

Invalid complaints are those that fall within at least one of the following categories:

   Complaints which do not fall within TATT’s purview as outlined in Section 18 (1) (m) of the Telecommunications Act.
   Complaints which complainants first did not lodge with the service provider.
   Complaints where complainants refused to provide relevant information, such as their names.

Overall, TATT had over nine hundred and thirty-six (936) interactions with customers during the reporting period.

Broadcasting Content Complaints

During the period July 1, 2020 and September 30, 2020, TATT received and acted upon ten (10) broadcasting content complaints. Two (2) were related to radio, whilst eight (8) related to television.

Seven (7) complaints were resolved whilst three (3) are pending. The pending complaints are currently in the process of being reviewed by TATT.

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Mobile Prepaid Voice and Data Prices in Trinidad and Tobago as at 30th September 2020

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Consumer Complaints

During the period April 1, 2020 to June 30,  2020, TATT received and acted upon a total of sixty-four (64) valid consumer complaints regarding mobile, fixed line, subscription television and Internet services. Of this figure, a total of sixty (60) complaints have been resolved. This represents a resolution rate of 93.7%.

The four (4) open consumer complaints were received close to the end of June 2020 and are expected to be resolved within the coming weeks.

The consumer complaints statistics appearing in this advertisement relate to the resolution of complaints as at July 24, 2020.

TATT also received two hundred and thirteen (213) calls to our Consumer Complaints Hotline that were unrelated to the sixty- four (64) valid complaints for this period. These calls were either general enquires regarding other organisations or invalid complaints.

Invalid complaints are those that fall within at least one of the following categories:

•   Complaints which do not fall within TATT's purview as outlined in Section 18 (1) (m) of the Telecommunications Act
•   Complaints that complainants did not first lodge with the service provider
•   Complaints where complainants refused to provide relevant information such as their names.

Overall, TATT had over nine hundred and thirty (930) interactions with consumers during the reporting period.

Mobile Number Portability Complaints

During this period TATT received sixty-five (65) complaints from persons experiencing difficulties having their mobile numbers ported. The number portability issue is now before the courts.

Broadcasting Content Complaints

During the period April 1, 2020 to June 30,  2020, TATT received and acted upon three (3) broadcasting content complaints. Two (2) were related to radio, whilst one (1) related to television. All broadcasting content complaints were resolved.   

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Stand-alone Pay TV Prices for National Concessionaires in Trinidad and Tobago as at 30th June 2020

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Fixed Voice (RESIDENTIAL ONLY) Prices for National Concessionaires in Trinidad and Tobago as at 30th June 2020

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Mobile Postpaid Voice and Data Prices in Trinidad and Tobago as at 30th June 2020

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Bundled Packages as at 30th June 2020

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Broadband Internet Prices in Trinidad and Tobago as at 30th June 2020

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Mobile Prepaid Voice and Data Prices in Trinidad and Tobago as at 30th June 2020

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Consultation Schedule for June to September 2020

Pursuant to the provisions of the Telecommunications Act, and in accordance with Procedures for Consultations in the Telecommunications and Broadcasting Sector of Trinidad and Tobago, the Authority hereby publishes the following document:

Consultation Schedule for the period June to September 2020

Stakeholders are guided to review this Schedule which shall be updated as the matters under consideration are addressed.

Interested persons are to register by 30 June 2020. The deadline for submitting problem statements is 15 June 2020. The Challenge will run throughout this year, with the “Global Round” to be concluded in October and the best solutions to be awarded at the final online conference in November or December 2020.

For any questions, please contact us at ai5gchallenge@itu.int.

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Consumer Complaints

During the period October 1, 2019 and March 31, 2020, TATT received and acted upon a total of three hundred and sixty (360) valid consumer complaints regarding mobile, fixed line, subscription television and Internet services. Of this figure, a total of three hundred and forty (340) complaints have been resolved. This represents a resolution rate of 94.4%.

Most of the twenty (2) open consumer complaints were received near the end of March 2020 and are expected to be resolved within the coming weeks.

TATT also received one hundred and sixty-five (165) invalid complaints for this period.

Invalid complaints are those that fall within at least one of the following categories:

•   Complaints which do not fall within TATT's purview as outlined in Section 18 (1) (m) of the Telecommunications Act
•   Complaints that complainants did not lodge with the service provider
•   Frivolous and vexatious complaints
•   Complaints where complainants refused to give their names

Overall, TATT had over two thousand, two hundred (2,200) interactions with customers during the reporting period.


Broadcasting Content Complaints

During the period October 1, 2019 and March 31, 2020, TATT received and acted upon twenty-six (26) broadcasting content complaints. Twenty (20) were related to radio, whilst six (6) related to television.

Twenty-three (23) complaints were resolved, one (1) is pending and two (2) were deemed unresolvable. The pending complaint is currently in the process of being reviewed by TATT.

Unresolved Complaints - in these instances, a long period of time had elapsed between the complaints being made and the dates of the broadcasts. Therefore, the relevant recordings could not be retrieved.

Click for Consumer and Broadcasting Content Complaints Statistics 2020

COVID-19 has caused unprecedented levels of disruption for everyone as our mobility has been restricted, we are forced to stay at home and our financial situation has become uncertain. Sadly, this is the situation most people with disabilities experience every day.

Thankfully, technology has made it possible to provide solutions for our mobility challenges and for some of the difficulties people with disabilities face. The Caribbean Telecommunications Union (CTU), in collaboration with the Telecommunications Authority of Trinidad and Tobago (TATT), Digicel and the Trinidad and Tobago Association for the Hearing  Impaired (TTAHI), is working with a global organisation, VTCSecure, to introduce the Caribbean Video Assistance Service (CVAS) for the Deaf and Blind, firstly to Trinidad and Tobago and then to other Caribbean countries.

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TATT Committed to ensuring IPR compliance in the Telecommunications and Broadcasting Industry

The Authority notes that Trinidad and Tobago was listed in the watch list of the United States Trade Representative (USTR) 301 Report for 2020.

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Licences Granted during the period October 1, 2019 through March 31, 2020

Pursuant to Section 36 (4) of the Telecommunications Act, the Authority hereby notifies that the following licences were granted during the period October 1, 2019 to March 31, 2020.

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Radio Frequency Field Strength Measurements for General Population Exposure recorded over the period October 1^st, 2017 to September 30^th, 2019.

Since its establishment in July 2004, TATT has been actively engaged in efforts to determine the strictest possible internationally acceptable limits for radiofrequency radiation from all radio transmitting equipment, including cell site, in Trinidad and Tobago and ensure providers of telecommunications abide by these strict limits.

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Licences Granted during the period July 1, 2019 to September 30, 2019

Pursuant to Section 36 (4) of the Telecommunications Act, the Authority hereby notifies that the following licences were granted during the period July 1, 2019 to September 30, 2019.

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Stand-alone Pay TV Prices for National Concessionaires in Trinidad and Tobago as at 24th March, 2020

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Fixed Voice (RESIDENTIAL ONLY) Prices for National Concessionaires in Trinidad and Tobago as at 24th March, 2020

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Bundled Packages in Trinidad and Tobago as at 24th March 2020

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Broadband Internet Prices in Trinidad and Tobago as at 24th March, 2020

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Mobile Postpaid Voice and Data Prices in Trinidad and Tobago as at 24th March, 2020

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

Click for more information

Mobile Postpaid Voice and Data Prices in Trinidad and Tobago as at 24th March, 2020

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

Click for more information

Consultation Schedule for February to May 2020

Pursuant to the provisions of the Telecommunications Act, and in accordance with Procedures for Consultations in the Telecommunications and Broadcasting Sector of Trinidad and Tobago, the Authority hereby publishes the following document:

Consultation Schedule for the period February to May 2020

Stakeholders are guided to review this Schedule which shall be updated as the matters under consideration are addressed.

Stand-alone Pay TV Prices for National Concessionaires in Trinidad and Tobago as at 13th December, 2019

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Fixed Voice (RESIDENTIAL ONLY) Prices for National Concessionaires in Trinidad and Tobago as at 13th December, 2019

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Mobile Postpaid Voice and Data Prices in Trinidad and Tobago as at 13th December, 2019

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Bundled Packages in Trinidad and Tobago as at 13th December 2019

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Broadband Internet Prices in Trinidad and Tobago as at 13th December, 2019

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Mobile Prepaid Voice and Data Prices in Trinidad and Tobago as at 13th December, 2019

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Broadcast of ABC, NBC, CBS and FOX channels in Trinidad and Tobago

The Telecommunications Authority of Trinidad and Tobago (TATT) has directed subscription television service providers operating in this country to remove free to air channels such as ABC, NBC, CBS and FOX from their lineup. Enforcement action will commence from Wednesday 1^st January, 2020.

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Fixed Voice (RESIDENTIAL ONLY) Prices for National Concessionaires in Trinidad and Tobago as at September 30th, 2019

As part of the Telecommunications Authority of Trinidad and Tobago’s (TATT) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Mobile Postpaid Voice and Data Prices in Trinidad and Tobago as at September 30th, 2019

As part of the Telecommunications Authority of Trinidad and Tobago’s (TATT) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

Click for more information

Bundled Packages in Trinidad and Tobago as at September 30th, 2019

As part of the Telecommunications Authority of Trinidad and Tobago’s (TATT) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

Click for more information

Broadband Internet Prices in Trinidad and Tobago as at September 30th, 2019

As part of the Telecommunications Authority of Trinidad and Tobago’s (TATT) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

Click for more information

Mobile Prepaid Voice and Data Prices in Trinidad and Tobago as at September 30th, 2019

As part of the Telecommunications Authority of Trinidad and Tobago’s (TATT) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

Click for more information

Stand-alone Pay TV Prices for National Concessionaires in Trinidad and Tobago as at September 30th, 2019

As part of the Telecommunications Authority of Trinidad and Tobago’s (TATT) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Ragoo, Tony and Friends remind us of the information they gave us over the last five months, in the Authority's You Don't Know What You Don't Know newspaper advertisements.

Revised Consultation Schedule

Consultation Schedule for August to September 2019

Pursuant to the provisions of the Telecommunications Act, and in accordance with Procedures for Consultations in the Telecommunications and Broadcasting Sector of Trinidad and Tobago, the Authority hereby publishes the following document:

Consultation Schedule for the period August to September 2019

Stakeholders are guided to review this Schedule which shall be updated as the matters under consideration are addressed.

Licences Granted during the period April 1, 2019 to June 30, 2019

Pursuant to Section 36 (4) of the Telecommunications Act, the Authority hereby notifies that the following licences were granted during the period April 1, 2019 to June 30, 2019.

Click for a listing of the Licences Granted

Stand-alone Pay TV Prices for National Concessionaires in Trinidad and Tobago as at June 30th, 2019

As part of the Telecommunications Authority of Trinidad and Tobago’s (TATT) mandate to promote and protect the interests of consumers, TATT has published a price schedule to improve consumer awareness. TATT continues to monitor price changes and will update price schedules intermittently.

Click for more information

Broadband Internet (RESIDENTIAL ONLY) Prices in Trinidad and Tobago as at 30th June, 2019

As part of the Telecommunications Authority of Trinidad and Tobago’s (TATT) mandate to promote and protect the interests of consumers, TATT has published a price schedule to improve consumer awareness. TATT continues to monitor price changes and will update price schedules intermittently.

Click for more information

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published the following price schedules to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

Mobile Prepaid Voice and Data Prices in Trinidad and Tobago as at March, 2019

Bundled Packages as at March, 2019

Fixed Voice (RESIDENTIAL ONLY) prices for national concessionaires in Trinidad and Tobago as at March, 2019

Stand-alone Pay TV prices for national concessionaires in Trinidad and Tobago as at March, 2019

Mobile Postpaid Voice and Data Prices in Trinidad and Tobago as at March, 2019

In the matter of Arbitration between TSTT (Complainant) and Trico (Respondent) the following Decision has been made

Decision on Dispute in the Matter of an Arbitration pursuant to Section 82 of the Telecommunications Act 2001 and held at the Telecommunications Authority of Trinidad and Tobago between the Telecommunications Services of Trinidad and Tobago (TSTT) and Trico Industries Limited

Licences Granted during the period January 1st 2019 to March 31st 2019

Pursuant to Section 36 (4) of the Telecommunications Act, the Authority hereby notifies that the following licences were granted during the period January 1st 2019 to March 31st 2019.

Click for a listing of the Licences Granted

Consumer Complaints

During the period July 1st 2018, to September 30th 2018, TATT received and acted upon a total of one hundred and forty-six (146) consumer complaints regarding mobile, fixed line, subscription television and Internet services. Of this figure, a total of one hundred and thirty-four (134) complaints have been resolved as at March 6, 2019.

Most of the twelve (12) open consumer complaints were received near the end of September 2018 and are expected to be resolved within the coming weeks.

Overall, TATT had one thousand, one hundred and four (1104) interactions with customers during the reporting period.


Broadcast Content Complaints

During the same period, TATT received and acted upon twelve (12) broadcast content complaints. Ten (10) were related to radio, whilst two (2) related to television. Ten (10) of the twelve (12) complaints were resolved. The other two (2) complaints received were considered invalid for the following reasons:

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Licences Granted during the period October 1st 2018 to December 31st 2018 

Pursuant to Section 36 (4) of the Telecommunications Act, the Authority hereby notifies that the following licences were granted during the period October 1st 2018 to December 31st 2018.

Click for a listing of the Licences Granted