Announcements

The International Telecommunication Union (ITU) launches it third edition of the ITU Innovation Challenges.

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The International Telecommunications Union (ITU) encourages its member states to celebrate WTISD, which is aimed at raising awareness of the possibilities that the use of the Internet and other information and communication technologies (ICT) can bring to societies and economies, and bridge the digital divide.

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The 2021 Public Statement of the Telecommunications Authority of Trinidad and Tobago (TATT) in compliance with sections 7, 8 and 9 of the Freedom of Information Act 1999 (FOIA)

In accordance with sections 7, 8 and 9 of the Freedom of Information Act, 1999 (FOIA) the Telecommunications Authority of Trinidad and Tobago (the Authority) is required by law to publish and annually update the statements which list the documents and information generally available to the public.

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Deadline Extended until Friday, May 28, 2021

Request for Proposals for the Supply of Laptops for the Telecommunications Authority of Trinidad and Tobago

The Authority is inviting proposals for the Supply of Laptops.

Request for Proposal packages will be available for purchase from Monday, 19th April, 2021.

Only Authorized Lenovo Brand Laptops from Lenovo Suppliers and Resellers will be considered.

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Mobile Prepaid Voice and Data Prices in Trinidad and Tobago as of 31st March 2021

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Broadband Internet prices in Trinidad and Tobago as of 31st March 2021

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Bundled Packages as of 31st March, 2021

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Mobile Postpaid Voice and Data Prices in Trinidad and Tobago as of 31st March 2021

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Fixed Voice (RESIDENTIAL ONLY) prices for national concessionaires in Trinidad and Tobago as of 31st March 2021

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Stand-alone Pay TV prices for national concessionaires in Trinidad and Tobago as of 31st March 2021

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Connecting Girls, Creating Brighter Futures!

The Telecommunications Authority of Trinidad and Tobago (TATT) in collaboration with the Ministry of Public Administration and Digital Transformation (MPADT), CANTO, GSMA, Verizon, Equals Global Partnership, Restore A Sense of I Can (RSC) and Tobago Information Technologies Limited (TITL) is hosting an online workshop titled Tech4Girls: Connecting Girls, Creating Brighter Futures! on Saturday, April 17th, 2021.

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TATT Conducts Digital Inclusion Survey Throughout Trinidad and Tobago

The Telecommunications Authority of Trinidad and Tobago (TATT) in collaboration with the Central Statistical Office (CSO), will commence a national Digital Inclusion Survey on Saturday, 17th, April 2021.

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The Authority has published the following Determination:

Determination 2021/01 - International Wholesale Termination Rates

E-Waste 2021 Recycling Campaign

The Telecommunication Development Bureau (BDT) is calling for Nominations to Join the Generation Connect Visionaries Board

The Road to Addis was launched on 9 November to preview and build momentum towards the International Telecommunication Union’s (ITU) World Telecommunication Development Conference (WTDC-21). On this occasion, the “Generation Connect” global initiative was announced. It aims to engage global youth and encourage their participation as equal partners alongside the leaders of today’s digital change, empowering young people with the skills and opportunities to advance their vision of a connected future.

Nominations are being called to join the Generation Connect Visionaries Board the goal of which is to provide strategic guidance to ITU on youth participation and empowerment, amongst other issues.

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Consumer Complaints

During the period October 1, 2020 and December 31, 2020, TATT received and acted upon two hundred and forty-two (242) valid consumer complaints regarding mobile, fixed-line, subscription television and Internet services. Of this figure, eight (8) complaints were received regarding services provided in Tobago. Two hundred and seventeen (217) or 89% of these valid complaints were either resolved or closed by TATT.

A complaint is deemed resolved when the complainant is satisfied with the redress given by the service provider and/or TATT considers that the redress given by the services provider is fair and reasonable. A complaint is closed by TATT when (i) the complainant fails to respond to repeated requests to contact TATT or (ii) the complainant requests the complaint be discontinued.

The remaining twenty-five (25) open consumer complaints were received close to the end of December 2020 and are expected to be resolved within the coming weeks.

It must be noted that the consumer complaints statistics appearing in this advertisement relate to the resolution/closure of complaints as at February 1, 2021.

TATT also received two hundred and seventy-three (273) calls on its Consumer Complaints Hotline that were unrelated to the two hundred and forty-two (242) valid complaints received for this period. These calls were either general enquiries regarding other organisations or invalid complaints.

Invalid complaints are those that fall within at least one of the following categories:

1)   Complaints which do not fall within TATT’s purview as outlined in Section 18 (1) (m) of the Telecommunications Act.
2)   Complaints which complainants first did not lodge with the service provider.
3)   Complaints where complainants refused to provide relevant information, such as their names.

Overall, TATT had one thousand, five hundred and forty-one (1,541) telephone interactions with customers during the reporting period.

Broadcasting Content Complaints

During the period October 1, 2020 and December 31, 2020, TATT received and acted upon four (4) broadcasting content complaints. One (1) was related to radio, whilst the other three (3) were related to television. All four (4) complaints were resolved.

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Licences Granted during the period July 1 to September 30, 2020

Pursuant to Section 36 (4) of the Telecommunications Act, the Authority hereby notifies that the following licences were granted during the period July 1 to September 30, 2020.

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Annual Tentative Consultation Schedule for October 2020 to September 2021

Mobile Prepaid Voice and Data Prices in Trinidad and Tobago as at 7th December 2020

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Consumer Complaints

During the period July 1, 2020 and September 30, 2020, TATT received and acted upon a total of one hundred and fifty-one (151) valid consumer complaints regarding mobile and fixed-line telephone, subscription television and Internet services. Of this figure, nine (9) complaints were received regarding services provided in Tobago.

One hundred and twenty-six (126) consumer complaints were resolved as at November 3, 2020. This represents a resolution rate of 83.4%.

The remaining twenty-five (25) open consumer complaints were received close to the end of September 2020 and are expected to be resolved within the coming weeks.

TATT also received two hundred and sixty-two (262) calls on its Consumer Complaints Hotline that were unrelated to the one hundred and fifty-one (151) valid complaints received for this period.

These calls were either general enquires regarding other organisations or invalid complaints.

Invalid complaints are those that fall within at least one of the following categories:

   Complaints which do not fall within TATT’s purview as outlined in Section 18 (1) (m) of the Telecommunications Act.
   Complaints which complainants first did not lodge with the service provider.
   Complaints where complainants refused to provide relevant information, such as their names.

Overall, TATT had over nine hundred and thirty-six (936) interactions with customers during the reporting period.

Broadcasting Content Complaints

During the period July 1, 2020 and September 30, 2020, TATT received and acted upon ten (10) broadcasting content complaints. Two (2) were related to radio, whilst eight (8) related to television.

Seven (7) complaints were resolved whilst three (3) are pending. The pending complaints are currently in the process of being reviewed by TATT.

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Mobile Prepaid Voice and Data Prices in Trinidad and Tobago as at 30th September 2020

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Consumer Complaints

During the period April 1, 2020 to June 30,  2020, TATT received and acted upon a total of sixty-four (64) valid consumer complaints regarding mobile, fixed line, subscription television and Internet services. Of this figure, a total of sixty (60) complaints have been resolved. This represents a resolution rate of 93.7%.

The four (4) open consumer complaints were received close to the end of June 2020 and are expected to be resolved within the coming weeks.

The consumer complaints statistics appearing in this advertisement relate to the resolution of complaints as at July 24, 2020.

TATT also received two hundred and thirteen (213) calls to our Consumer Complaints Hotline that were unrelated to the sixty- four (64) valid complaints for this period. These calls were either general enquires regarding other organisations or invalid complaints.

Invalid complaints are those that fall within at least one of the following categories:

•   Complaints which do not fall within TATT's purview as outlined in Section 18 (1) (m) of the Telecommunications Act
•   Complaints that complainants did not first lodge with the service provider
•   Complaints where complainants refused to provide relevant information such as their names.

Overall, TATT had over nine hundred and thirty (930) interactions with consumers during the reporting period.

Mobile Number Portability Complaints

During this period TATT received sixty-five (65) complaints from persons experiencing difficulties having their mobile numbers ported. The number portability issue is now before the courts.

Broadcasting Content Complaints

During the period April 1, 2020 to June 30,  2020, TATT received and acted upon three (3) broadcasting content complaints. Two (2) were related to radio, whilst one (1) related to television. All broadcasting content complaints were resolved.   

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Stand-alone Pay TV Prices for National Concessionaires in Trinidad and Tobago as at 30th June 2020

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Fixed Voice (RESIDENTIAL ONLY) Prices for National Concessionaires in Trinidad and Tobago as at 30th June 2020

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Mobile Postpaid Voice and Data Prices in Trinidad and Tobago as at 30th June 2020

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Bundled Packages as at 30th June 2020

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Broadband Internet Prices in Trinidad and Tobago as at 30th June 2020

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Mobile Prepaid Voice and Data Prices in Trinidad and Tobago as at 30th June 2020

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Consultation Schedule for June to September 2020

Pursuant to the provisions of the Telecommunications Act, and in accordance with Procedures for Consultations in the Telecommunications and Broadcasting Sector of Trinidad and Tobago, the Authority hereby publishes the following document:

Consultation Schedule for the period June to September 2020

Stakeholders are guided to review this Schedule which shall be updated as the matters under consideration are addressed.

Consumer Complaints

During the period October 1, 2019 and March 31, 2020, TATT received and acted upon a total of three hundred and sixty (360) valid consumer complaints regarding mobile, fixed line, subscription television and Internet services. Of this figure, a total of three hundred and forty (340) complaints have been resolved. This represents a resolution rate of 94.4%.

Most of the twenty (2) open consumer complaints were received near the end of March 2020 and are expected to be resolved within the coming weeks.

TATT also received one hundred and sixty-five (165) invalid complaints for this period.

Invalid complaints are those that fall within at least one of the following categories:

•   Complaints which do not fall within TATT's purview as outlined in Section 18 (1) (m) of the Telecommunications Act
•   Complaints that complainants did not lodge with the service provider
•   Frivolous and vexatious complaints
•   Complaints where complainants refused to give their names

Overall, TATT had over two thousand, two hundred (2,200) interactions with customers during the reporting period.


Broadcasting Content Complaints

During the period October 1, 2019 and March 31, 2020, TATT received and acted upon twenty-six (26) broadcasting content complaints. Twenty (20) were related to radio, whilst six (6) related to television.

Twenty-three (23) complaints were resolved, one (1) is pending and two (2) were deemed unresolvable. The pending complaint is currently in the process of being reviewed by TATT.

Unresolved Complaints - in these instances, a long period of time had elapsed between the complaints being made and the dates of the broadcasts. Therefore, the relevant recordings could not be retrieved.

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COVID-19 has caused unprecedented levels of disruption for everyone as our mobility has been restricted, we are forced to stay at home and our financial situation has become uncertain. Sadly, this is the situation most people with disabilities experience every day.

Thankfully, technology has made it possible to provide solutions for our mobility challenges and for some of the difficulties people with disabilities face. The Caribbean Telecommunications Union (CTU), in collaboration with the Telecommunications Authority of Trinidad and Tobago (TATT), Digicel and the Trinidad and Tobago Association for the Hearing  Impaired (TTAHI), is working with a global organisation, VTCSecure, to introduce the Caribbean Video Assistance Service (CVAS) for the Deaf and Blind, firstly to Trinidad and Tobago and then to other Caribbean countries.

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TATT Committed to ensuring IPR compliance in the Telecommunications and Broadcasting Industry

The Authority notes that Trinidad and Tobago was listed in the watch list of the United States Trade Representative (USTR) 301 Report for 2020.

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Licences Granted during the period October 1, 2019 through March 31, 2020

Pursuant to Section 36 (4) of the Telecommunications Act, the Authority hereby notifies that the following licences were granted during the period October 1, 2019 to March 31, 2020.

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Radio Frequency Field Strength Measurements for General Population Exposure recorded over the period October 1^st, 2017 to September 30^th, 2019.

Since its establishment in July 2004, TATT has been actively engaged in efforts to determine the strictest possible internationally acceptable limits for radiofrequency radiation from all radio transmitting equipment, including cell site, in Trinidad and Tobago and ensure providers of telecommunications abide by these strict limits.

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Licences Granted during the period July 1, 2019 to September 30, 2019

Pursuant to Section 36 (4) of the Telecommunications Act, the Authority hereby notifies that the following licences were granted during the period July 1, 2019 to September 30, 2019.

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Stand-alone Pay TV Prices for National Concessionaires in Trinidad and Tobago as at 24th March, 2020

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Fixed Voice (RESIDENTIAL ONLY) Prices for National Concessionaires in Trinidad and Tobago as at 24th March, 2020

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Bundled Packages in Trinidad and Tobago as at 24th March 2020

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Broadband Internet Prices in Trinidad and Tobago as at 24th March, 2020

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Mobile Postpaid Voice and Data Prices in Trinidad and Tobago as at 24th March, 2020

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Mobile Postpaid Voice and Data Prices in Trinidad and Tobago as at 24th March, 2020

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Consultation Schedule for February to May 2020

Pursuant to the provisions of the Telecommunications Act, and in accordance with Procedures for Consultations in the Telecommunications and Broadcasting Sector of Trinidad and Tobago, the Authority hereby publishes the following document:

Consultation Schedule for the period February to May 2020

Stakeholders are guided to review this Schedule which shall be updated as the matters under consideration are addressed.

Stand-alone Pay TV Prices for National Concessionaires in Trinidad and Tobago as at 13th December, 2019

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Fixed Voice (RESIDENTIAL ONLY) Prices for National Concessionaires in Trinidad and Tobago as at 13th December, 2019

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Mobile Postpaid Voice and Data Prices in Trinidad and Tobago as at 13th December, 2019

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Bundled Packages in Trinidad and Tobago as at 13th December 2019

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Broadband Internet Prices in Trinidad and Tobago as at 13th December, 2019

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Mobile Prepaid Voice and Data Prices in Trinidad and Tobago as at 13th December, 2019

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Broadcast of ABC, NBC, CBS and FOX channels in Trinidad and Tobago

The Telecommunications Authority of Trinidad and Tobago (TATT) has directed subscription television service providers operating in this country to remove free to air channels such as ABC, NBC, CBS and FOX from their lineup. Enforcement action will commence from Wednesday 1^st January, 2020.

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