Announcements

 


Announcements


Aug15 Notice
Created by TATT on 8/15/2022 12:00:00 AM

 

 

Read More..

Aug15 Notice
Created by TATT on 8/15/2022 12:00:00 AM

 

 

Read More..

Aug05 Licences Granted
Created by TATT on 8/5/2022 11:24:00 AM

 

Licences Granted during the period 1st January to 30th June, 2022

Pursuant to Section 36 (4) of the Telecommunications Act, the Authority hereby notifies that the following licences were granted during two quarters, 1st January to 31st March, 2022 and 1st April to 30th June, 2022.

Click for listing of licences granted

 

Read More..

Jul22 Media Release - TATT Approves First Geolocation Database Administrator
Created by TATT on 7/22/2022 11:52:00 AM

 

TATT Approves the First Geolocation Database Administrator for White Space Devices in Trinidad and Tobago and the Region

Mrs. Cynthia Reddock-Downes, the Telecommunications Authority of Trinidad and Tobago’s (TATT) Chief Executive Officer (second from left), and Mr. Elvin Bain, Managing Director of Any Connect Limited (third from left), on Tuesday 5th July 2022, signed an agreement, approving the first geolocation database administrator for White Space Devices (WSDs) in Trinidad and Tobago and the Region.

Click for more information

Read More..

Jul18 Request for Proposals
Created by TATT on 7/18/2022 12:05:00 PM

 

Read More..

Jun30 TTWi-Fi is Now Available
Created by TATT on 6/30/2022 1:54:00 PM

 

Dis is How We Connect!

TTWiFi is an initiative of the Government of the Republic of Trinidad and Tobago (GoRTT) to provide free Wi-Fi access to the public. It is part of the government's vision to provide free and easy access to broadband Internet in public spaces. This initiative is intended to facilitate enhanced productivity, as well as access to government services.

Click for more information

Read More..

Jun30 The 2022 Public Statement of the Telecommunications Authority of Trinidad and Tobago (TATT)
Created by TATT on 6/30/2022 11:10:00 AM

 

The 2022 Public Statement of the Telecommunications Authority of Trinidad and Tobago (TATT) in compliance with sections 7, 8 and 9 of the Freedom of Information Act 1999 (FOIA)

 

In accordance with sections 7, 8 and 9 of the Freedom of Information Act, 1999 (FOIA) the Telecommunications Authority of Trinidad and Tobago (the Authority) is required by law to publish and annually update the statements which list the documents and information generally available to the public.

Click for more information

 

Read More..

Jun29 Universal Service Implementation Report
Created by TATT on 6/29/2022 8:46:00 AM

 

Universal Service Implementation Report June 2022 to May 2024

The Telecommunications Authority of Trinidad and Tobago (the Authority) was established in 2004 as the agency responsible for managing the telecommunications and broadcasting sectors in Trinidad and Tobago. The Authority has been charged with the mandate of promoting universal service in Trinidad and Tobago and has published the following report.

Universal Service Implementation Report June 2022 to May 2024

Read More..

Jun24 Mobile Prepaid Voice and Data Prices
Created by TATT on 6/24/2022 10:44:00 AM

 

Mobile Prepaid Voice and Data Prices in Trinidad and Tobago as of 10th June 2022

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

Click for more information

Read More..

Jun24 Mobile Postpaid Voice and Data Prices
Created by TATT on 6/24/2022 10:41:00 AM

 

Mobile Postpaid Voice and Data Prices in Trinidad and Tobago as of 10th June 2022

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

Click for more information

Read More..

Jun24 Broadband Internet Prices
Created by TATT on 6/24/2022 10:37:00 AM

 

Broadband Internet Prices in Trinidad and Tobago as of 10th June 2022

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

Click for more information

Read More..

Jun24 Bundled Packages
Created by TATT on 6/24/2022 10:32:00 AM

 

Bundled Packages as of 10th June, 2022

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

Click for more information

Read More..

Jun24 Fixed Voice (RESIDENTIAL ONLY) Prices for National Concessionaires
Created by TATT on 6/24/2022 10:25:00 AM

 

Fixed Voice (RESIDENTIAL ONLY) Prices for National Concessionaires in Trinidad and Tobago as of 10th June 2022

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

Click for more information

Read More..

Jun24 Stand-alone Pay TV Prices for National Concessionaires
Created by TATT on 6/24/2022 10:16:00 AM

 

Stand-alone Pay TV prices for National Concessionaires in Trinidad and Tobago as of 10th June 2022

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

Click for more information

Read More..

Jun13 Cable Theft
Created by TATT on 6/13/2022 2:15:00 PM

 

 

Read More..

Jun10 Consumer and Broadcasting Content Complaints Statistics
Created by TATT on 6/10/2022 9:51:00 AM

 

Consumer Complaints

During the period January 1, 2022 and March 31, 2022, TATT received and acted upon two hundred and twenty-two (222) valid consumer complaints regarding mobile, fixed line, subscription television and Internet services. One hundred and seventy-three (173) or 77.9% of all valid complaints were either resolved or closed by TATT.


A complaint is deemed resolved when the complainant is satisfied with the redress given by the service provider and/or TATT considers that the redress given by the service provider is fair and reasonable. A complaint is closed by TATT when (i) the complainant fails to respond to repeated requests to contact TATT or (ii) the complainant requests the complaint be discontinued.


The remaining forty-nine (49) open consumer complaints were received close to the end of March 2022 and are expected to be resolved within the coming weeks.

It must be noted that the consumer complaints statistics appearing in this advertisement relate to the resolution/closure of complaints as at May 9, 2022.

TATT also received two hundred and five (205) calls on its Consumer Complaints Hotline that were unrelated to the two hndred and twenty-two (222) valid consumer complaints received for this period. These calls were either general enquiries regarding other organisations or invalid complaints.


Invalid complaints are those that fall within at least one of the following categories:
1) Complaints which do not fall within TATT’s purview as outlined in Section 18 (1) (m) of the Telecommunications Act.
2) Complaints which complainants did not first lodge with the service provider.
3) Complaints where complainants refused to give their names.

Overall, TATT had one thousand, eight hundred and five (1,805) telephone interactions with customers during the reporting period.

 

Broadcasting Content Complaints

During the period January 1, 2022 and March 31, 2022, TATT received and acted upon seven (7) broadcasting content complaints. Six (6) were related to radio, whilst the other one (1) was related to television. Four (4) complaints were resolved, one (1) is pending, whilst two (2) were invalid.

The pending complaint is currently in the process of being reviewed by TATT.

Regarding the two (2) invalid complaints, one was found to be invalid due to the amount of time that had elapsed since the broadcast, whilst the other was invalis because the broadcast was unavailable for review.

Click for Consumer and Broadcasting Content Complaints Statistics

Read More..

Jun09 Consumer and Broadcasting Content Complaints Statistics
Created by TATT on 6/9/2022 1:57:00 PM

 

 

Read More..

May31 National Digital Inclusion Survey 2021
Created by TATT on 5/31/2022 1:50:00 PM

Read More..

May12 Strive - Mobile Complaints
Created by TATT on 5/12/2022 11:00:00 AM

 

 

Read More..

May12 Strive - Consumer Complaints
Created by TATT on 5/12/2022 10:55:00 AM

 

 

Read More..

May12 Strive - Internet Complaints
Created by TATT on 5/12/2022 10:52:00 AM

 

 

Read More..

May12 Strive - Cable and TV Complaints
Created by TATT on 5/12/2022 10:44:00 AM

 

 

 

Read More..

Mar23 Tentative Schedule of Documents for Consultation
Created by TATT on 3/23/2022 10:57:00 AM

 

Tentative Consultation Schedule for October 2021 to September 2022

Pursuant to the provisions of the Telecommunications Act, and in accordance with Procedures for Consultations in the Telecommunications and Broadcasting Sector of Trinidad and Tobago, the Authority hereby publishes the following document:

Tentative Consultation Schedule for the period October 2021 - September 2022

Stakeholders are guided to review this schedule as well as the listing of documents to be published which shall be updated as the matters under consideration are addressed.


 

Read More..