Announcements

TATT Approves the First Geolocation Database Administrator for White Space Devices in Trinidad and Tobago and the Region

Mrs. Cynthia Reddock-Downes, the Telecommunications Authority of Trinidad and Tobago’s (TATT) Chief Executive Officer (second from left), and Mr. Elvin Bain, Managing Director of Any Connect Limited (third from left), on Tuesday 5th July 2022, signed an agreement, approving the first geolocation database administrator for White Space Devices (WSDs) in Trinidad and Tobago and the Region.

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Dis is How We Connect!

TTWiFi is an initiative of the Government of the Republic of Trinidad and Tobago (GoRTT) to provide free Wi-Fi access to the public. It is part of the government's vision to provide free and easy access to broadband Internet in public spaces. This initiative is intended to facilitate enhanced productivity, as well as access to government services.

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The 2022 Public Statement of the Telecommunications Authority of Trinidad and Tobago (TATT) in compliance with sections 7, 8 and 9 of the Freedom of Information Act 1999 (FOIA)

In accordance with sections 7, 8 and 9 of the Freedom of Information Act, 1999 (FOIA) the Telecommunications Authority of Trinidad and Tobago (the Authority) is required by law to publish and annually update the statements which list the documents and information generally available to the public.

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Universal Service Implementation Report June 2022 to May 2024

The Telecommunications Authority of Trinidad and Tobago (the Authority) was established in 2004 as the agency responsible for managing the telecommunications and broadcasting sectors in Trinidad and Tobago. The Authority has been charged with the mandate of promoting universal service in Trinidad and Tobago and has published the following report.

Universal Service Implementation Report June 2022 to May 2024

Bundled Packages as of 10th June, 2022

As part of the Telecommunications Authority of Trinidad and Tobago’s (the Authority) mandate to promote and protect the interests of consumers, the Authority has published a price schedule to improve consumer awareness. The Authority continues to monitor price changes and will update price schedules intermittently.

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Consumer Complaints

During the period January 1, 2022 and March 31, 2022, TATT received and acted upon two hundred and twenty-two (222) valid consumer complaints regarding mobile, fixed line, subscription television and Internet services. One hundred and seventy-three (173) or 77.9% of all valid complaints were either resolved or closed by TATT.

A complaint is deemed resolved when the complainant is satisfied with the redress given by the service provider and/or TATT considers that the redress given by the service provider is fair and reasonable. A complaint is closed by TATT when (i) the complainant fails to respond to repeated requests to contact TATT or (ii) the complainant requests the complaint be discontinued.

The remaining forty-nine (49) open consumer complaints were received close to the end of March 2022 and are expected to be resolved within the coming weeks.

It must be noted that the consumer complaints statistics appearing in this advertisement relate to the resolution/closure of complaints as at May 9, 2022.

TATT also received two hundred and five (205) calls on its Consumer Complaints Hotline that were unrelated to the two hndred and twenty-two (222) valid consumer complaints received for this period. These calls were either general enquiries regarding other organisations or invalid complaints.

Invalid complaints are those that fall within at least one of the following categories:
1) Complaints which do not fall within TATT’s purview as outlined in Section 18 (1) (m) of the Telecommunications Act.
2) Complaints which complainants did not first lodge with the service provider.
3) Complaints where complainants refused to give their names.

Overall, TATT had one thousand, eight hundred and five (1,805) telephone interactions with customers during the reporting period.

Broadcasting Content Complaints

During the period January 1, 2022 and March 31, 2022, TATT received and acted upon seven (7) broadcasting content complaints. Six (6) were related to radio, whilst the other one (1) was related to television. Four (4) complaints were resolved, one (1) is pending, whilst two (2) were invalid.

The pending complaint is currently in the process of being reviewed by TATT.

Regarding the two (2) invalid complaints, one was found to be invalid due to the amount of time that had elapsed since the broadcast, whilst the other was invalis because the broadcast was unavailable for review.

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Click for Digital Inclusion Survey 2021

Tentative Consultation Schedule for October 2021 to September 2022